Accommodation and facilities:
Had to check if my booking was ok, even when i get confirmation that payment received, never git the confirmation, this happened last time also when i made the booking . And i order pickup at airport, had too wait too oong before i found someone to get me. But hotel is super

Reservation service:
See above

Accommodation and facilities:
This hotel has an excellent location near airport if need to stay for overnight for one night. Little bit far awaay from city center. Taxi only 15 minutes from airport and resaturant on top roof is excellent with a magnifient view

Reservation service:
Never problem with Sawasdee

Accommodation and facilities:
This was a positive surprise to me, rececption ladies very positive and smiling

Reservation service:

Accommodation and facilities:
A good hotel for having a good sleep whit good facilities and a reasonable breakfast at rooftop restaurant. The check in and out was fast and professional. I highly appreciate this.

Reservation service:
ok

Accommodation and facilities:
Sorry to say, we will never come back. Ask your staff. Air con feld down. And we had to pack our things middle of night. They did not give us a new room without giving up the old room. My plane left 6 oclock at morning. Also i got a room without balcony where i could not smoke...not nice. The problem was not the stuff, they called the boss and he said that now double room possible, in the morning i asked money back put boss said that not possible. All this was a problem of hotel not us...also i have been it that hotel many times before...but no effect..

Reservation service:

Accommodation and facilities:
no hot water at all, towels were dirty, no sat tv, reception staff not every helpful nobody there to pick us up from airport ,had to phone to get picked up

Reservation service:
no problem at all.very easy to book through.will use again

Accommodation and facilities:
another great stay,excellent service by staff. Good pick up and drop off service

Reservation service:
excellent as always

Accommodation and facilities:
I do extensive research on the hotels we stay at and booked this one in January based on the mostly good reviews it got on Trip Advisor. This is the first time that we have been really disappointed, fortunately it was only for one night or we would have moved. For a hotel that is only 18 months old it is looking very worn. It s almost as if they started out with great intentions but then ran out of money. We had booked 2 rooms and check in was fast and efficient, they asked us if we needed a wake up call which we arranged for 7:00am the following morning. We never got the call, fortunately we were already awake. There are a number of bars with live bands so it was very noisy at night. The tv had all Thai channels with one english speaking channel(national geographic) I would have expected being an international airport hotel that it would have offered a variety of channels in different languages. Avoid the restaurant, we ate lunch there after a long morning of traveling and it was the worst meal we ate on our entire trip. The next morning we went back to grab a coffee and toast at the free breakfast buffet before our flight. Our son poured himself a glass of water from a dispenser only to find green strands of algae floating in it. I also poured a glass of orange juice and saw black bits of unknown origin floating in it. The coffee was luke warm and cream wasn t provided only coffee mate. Needless to say we didn t stay and ate at the airport instead. On a more positive note the transfer to the airport was fast and efficient and the driver was friendly. However based on the other issues I would NOT recommend this hotel.

Reservation service:
Excellent, fast and efficient. Would recommend using Sawasdee for booking hotels.

Accommodation and facilities:
Staff, room and food were good excellent Hotel for stop over

Reservation service:
Excellent

Accommodation and facilities:
another great stay

Reservation service:

Accommodation and facilities:
1. English communication ability of the staff is extremely poor over the phone and quite below expectations via other means of communication 2. Mini bar is rediculously overpriced

Reservation service:
Booking agent is ok but was unable to resolve problems with the hotel staff

Accommodation and facilities:
hotel et service exellent propre calme à recommander vivement

Reservation service:
exellente qualité