Accommodation and facilities:
no hot water at all, towels were dirty, no sat tv, reception staff not every helpful nobody there to pick us up from airport ,had to phone to get picked up

Reservation service:
no problem at all.very easy to book through.will use again

Accommodation and facilities:
another great stay,excellent service by staff. Good pick up and drop off service

Reservation service:
excellent as always

Accommodation and facilities:
I do extensive research on the hotels we stay at and booked this one in January based on the mostly good reviews it got on Trip Advisor. This is the first time that we have been really disappointed, fortunately it was only for one night or we would have moved. For a hotel that is only 18 months old it is looking very worn. It s almost as if they started out with great intentions but then ran out of money. We had booked 2 rooms and check in was fast and efficient, they asked us if we needed a wake up call which we arranged for 7:00am the following morning. We never got the call, fortunately we were already awake. There are a number of bars with live bands so it was very noisy at night. The tv had all Thai channels with one english speaking channel(national geographic) I would have expected being an international airport hotel that it would have offered a variety of channels in different languages. Avoid the restaurant, we ate lunch there after a long morning of traveling and it was the worst meal we ate on our entire trip. The next morning we went back to grab a coffee and toast at the free breakfast buffet before our flight. Our son poured himself a glass of water from a dispenser only to find green strands of algae floating in it. I also poured a glass of orange juice and saw black bits of unknown origin floating in it. The coffee was luke warm and cream wasn t provided only coffee mate. Needless to say we didn t stay and ate at the airport instead. On a more positive note the transfer to the airport was fast and efficient and the driver was friendly. However based on the other issues I would NOT recommend this hotel.

Reservation service:
Excellent, fast and efficient. Would recommend using Sawasdee for booking hotels.

Accommodation and facilities:
Staff, room and food were good excellent Hotel for stop over

Reservation service:
Excellent

Accommodation and facilities:
another great stay

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Accommodation and facilities:
1. English communication ability of the staff is extremely poor over the phone and quite below expectations via other means of communication 2. Mini bar is rediculously overpriced

Reservation service:
Booking agent is ok but was unable to resolve problems with the hotel staff

Accommodation and facilities:
hotel et service exellent propre calme à recommander vivement

Reservation service:
exellente qualité

Accommodation and facilities:
It was nice room and there were nice staff.

Reservation service:
it s ok

Accommodation and facilities:
first time there, excellent service

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Accommodation and facilities:
Very nice hotel. The location is good. You can walk to the night market and there are many local Thai restaurants nearby. I would stay here again.

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Accommodation and facilities:
Good hotel, nice clean rooms, nice staff. Not far from airport (taximeter - 80 baht, +50 baht surcharge fee)

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Accommodation and facilities:
Great location for short stay. Here is everything you need. Nice litlle fitnessroom. Cosy rooftop resturant. Airport pickup on time.

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