Accommodation and facilities:
Novotel - what can one say. Its grand entrance, pools and seaview are amazing and create for a wonderful stay in a resort located a stones throw from the heart of the shopping/dining strip. The rooms were clean and cosy and maintained twice a day.....Buffet breakfast was quality and offered something for everyone. Did I really not try those scrumptious pastries!!! Who could fit in all the glorious food that was on offer. The staff at the Novotel are the diamonds in this fine establishment. They deserve a big mention and an even bigger thank-you. Always at your service, smilin, warm and ready to assist in any way they can. From the ladies attending the rooms to the waiters, pool boys, gardeners etc. Well done to all at the Novotel a truly memorable stay and holiday in Phuket!!! PS. for those looking for a fabulous nite out food & entertainment, you can t go past the PORT restaurant. Located next to Haagen Daaz Ice creamery on the main road in Phuket-directly across from the beach. Offering both Thai and Continental, top quality and the entertainment - believe me once wasn t enough. Would visit Phuket again just to experience the food and entertainment at the PORT.

Reservation service:
Excellent, very easy to use, responses are timely and very secure and safe.

Accommodation and facilities:
Congratulations to Novotel Phuket. Very kind team. Impeccable service. Perfect room service. A nice place to go with the family. Best Regards Julio Soares and Family

Reservation service:
Perfect.

Accommodation and facilities:
My husband, six year old daughter and I enjoyed our 2-night stay at Novotel Coralia. We had an initial hiccup - getting a room with an overflowing toilet, but the staff were helpful in resolving this by changing our room. The scenic views from this property are amongst the best on the island as it is situated on the cliff. However, not all the rooms have a seaview. The hotel is separated from the beach by a road, but you can walk and reach the quieter, northern part of Patong Beach in 2 minutes. Novotel Coralia is charming with touches of Thai in the overall architecture as well as the furnishing in the rooms, but could do with a bit of renovation overall. If you are travelling with small children or do not like to climb too many stairs, then I would advise that you ask for a room close to the lobby - room in the 300 & 400 series. There are no lifts since the hotel is built on the hillside in tiers and if you are in the rooms farthest from the lobby, restaurant and pool areas, this would mean having to climb atleast 4-5 flights of stairs.

Reservation service:
Excellent!!! I was a bit apprehensive of booking online, having just had a bad experience with another travel site which confirmed a room in phuket and then reverted 2 days later saying that the room was not available. Sawadee with its quick response time and excellent service, restored my faith in online bookings and last minute deals.