Accommodation and facilities:
Very good hotel, friendly staff. The hotel is placed on a high hill, but there is a excellent tuk tuk service to the beach.

Reservation service:
Excellent service and fast responding

Accommodation and facilities:
Good. I recommend. Thin walls between some rooms. But it is not critical.

Reservation service:
Everything ok as usual

Accommodation and facilities:
Great value for money! Perfect service, friendful staff (espesially in restaurant). I d just like to add slippers into room facilities :)

Reservation service:
One mistake was in reservation voucher

Accommodation and facilities:
very beautiful pool view

Reservation service:
good

Accommodation and facilities:
Very good service and pollite staff. Extra plus for a bus into patong and back approx 5 times /day for free. Nice location between karon and kata beach but it is a few hundred meters hill up to the hotel from the main road. If you like to pay for it so is there tuk-tuk service by the hotel. We were upgraded to a one bedroom suite and it was really nice. Two ac, two tv etc. Also a kitchenette. 3 stairs and no elevator but staff take care of luggage both at arriving and departing. Whait is disturbing me and is reducing the grading is that wifi shall be so expensive at this hotel, and many others in thailand. I paid 300 bath for one day....10 years ago I stayed in bungalows for that prices per night.

Reservation service:
no problem

Accommodation and facilities:
Horizon Resort is a fabulous place to stay. The staff are all unfailingly welcoming and friendly, and it s in a great location away from the crowds and only a short downhill walk to the beach. If you have difficulty with lots of stairs, recommend you ask for a room on the lower floors as there is no lift, and utilise the free tuk-tuk to and from the beach.

Reservation service:
The booking service was excellent, with immediate notification of the reservation. The suggestion to book a car to/from the airport was very welcome (and cheap) as it s an hour from the airport, and Phuket arrivals hall is crowded with taxis touting for your business.

Accommodation and facilities:
Very disappointed that the hotel allowed guests to check in prior to me arriving when the booking was under my name. It s scary to think that anyone could ve checked into these rooms! This hotel looked fantastic in photos on the internet, however the rooms were a rather different story. For a 6-7 year old resort, the place is quite run-down. The rooms smell mouldy, the poorly designed bathroom ends up with puddles of water on the ground from showers, and the rooms are on the smaller side for Thailand. The swimming area, and breakfast area are lovely, however breakfast could do with some more fans or air-con. The selection of food is great, and everyone can find something they like. Staff are polite and helpful.

Reservation service:
Easy to use.

Accommodation and facilities:
We were originally given a room next to neighbours from hell which made our first two days a nightmare! We were then moved and upgraded and had a superb holiday!

Reservation service:
very efficient

Accommodation and facilities:
This was a amazing hotel. We thoroughly enjoyed our stay here. The hotel was magnificent and the rooms were gorgeous. The pool area and the setting was also lovely.

Reservation service:
Booking through sawadee.com is efficient and well organised.

Accommodation and facilities:
Last year when we stayed at the Horizon we were very impressed so impressed that we sent friends and family to stay but this year we were very very disappointed yes we had the best room we had the suite which was still impressive but their are all new staff which were not as friendly as last year we also visited the spa well how very disappointing last year we visited the spa a number of times during our stay this year we stayed much longer and to our dismay we only visited the spa once it was most disappointing...

Reservation service:
most helpful

Accommodation and facilities:
Adequate, reasonable value, nice rooms, good breakfast, regrettably no free wifi.

Reservation service:

Accommodation and facilities:
Hotel was beautiful. Excellent facilities. Loved the swimming pool. Very friendly staff who are always willing to help with a smile. Room was very spacious and neat. Resort is set in a beautiful natural surrounding with lots of trees and closer to nature unlike the concrete jungle in the city. Will definitely want to stay at Horizon Karon Beach the next time we re in Phuket. Thank you and sawadee krup.

Reservation service:
Excellent and efficient service for internet booking.