Accommodation and facilities:
Very nice and friendly staff. Food leaves a bit to be desired. In general there were few vegetables and in duc and prawn dishes, very little meat. And did not match the price level, which was higher that in the town. Location is lovely and very peace full. The staff was very helpful. Half of the sun beds was old and in need of replacement. However, never crowded on the beach or by the pool. In general, we were very happy and satisfied with our 2 weeks stay.

Reservation service:
Friendly and helpful. By mistake, I had double booked the room. The sawadee made me aware and corrected my mistake immediately.

Accommodation and facilities:
Great service, perfect for couples and parents with children. Only one disadvantage: No good infrastructure, car or motorbike needed.

Reservation service:

Accommodation and facilities:
good place for honeymooners and families, to far away from everything, a very good place for relax, only thai food can eat here, kitchenboss cannot copy european food.

Reservation service:

Accommodation and facilities:
The hotel staffs should learn how to orientate guests with the facilities provided. On the day of arrival on 2/10/2012, at approx 12noon Thai time, we were greeted by the smiling staffs with refreshing welcome mocktail. Since it is only 12noon, we headed to our room, getting ready for late lunch and shopping at about 4pm. We went to ask about car rental since the hotel is tucked away from town. Only then, the hotel staffs started to tell us about free shuttle van service. It takes turn to Chaweng, Lamai, Nathon & (another location), daily at 2pm. We were surprised that it was not brought to our attention as we arrived at the hotel. We would have rushed for the free ride. Since we have missed it, we paid THB700 to Lamai. It also didnt cross our mind to ask where s the shuttle van s pickup point at Lamai, as it turned midnite at Lamai anyways, we paid another THB800 back to the hotel. Second day comes, we boarded the free ride to Chaweng at 2pm. As we arrived at destination, we double checked with the driver on the picked up time whether it is 8pm. He confirmed YES. We spent time until 7.45pm and bought McDonalds (cost us about THB300!)back for dinner but came to realise the van is nowhere to be seen at the pickup point. We waited till about 9pm and called the hotel. They were not helpful and the communication was bad. We cant understand their English at all! Frustrated and tired, we asked for cab fare reimbursement since it was their driver s mistake in confirming the wrong pickup time with us. The hotel staff insist that they will not reimburse the cab fare and will not arrange for a (cheaper rate) cab to pick us up. They simply said the pickup time is clearly stated on the schedule at the hotel and there are alot of cabs in Chaweng. You can take any . We ended up spending THB900 since the hotel is such faroff town. We were very angry but we let it go since there is not point arguing with the staffs who do not understand English well. We demand for some sort of a compensation as we are really dissatisfied with the treatment! Also, we air polution is very bad at around the hotel as there were open fire burning at around coconut trees surrounding the hotel. Supposedly enjoying fresh air away from town, we ended up inhaling toxicated air daily!!

Reservation service:

Accommodation and facilities:
The service was wonderful and food was fancy. I am very satisfied with all facilities but the place is a little remote . The shuttle bus runs every two hours for a famous sites but if you three times a day, it will be more wondeful.

Reservation service:
It s wonderful.

Accommodation and facilities:
We had a really good time at the coconut. Our pool access room was great, so was the very long pool. We were looking for a calm place and that was just perfect. A vehicule is required though to move around a bit. Prices for cars at the resort were ok, scooters prices were however much higher than what can be found in town. The breakfast buffet was just nice, the food for lunch and dinner was ok, but could be better. The staff was very kind and always smiling, we appreciated that very much. We would easily recommend this resort and stay there again.

Reservation service:
Perfect.

Accommodation and facilities:
А nice hotel with beautiful modern rooms and the 2 comfortable swimming pools, which completely substituted swimming in the sea. Too low water and too many plants under feet in the sea near the hotel. There were not many people in the hotel. It is a good choice for a calm family vacation. The restaraunt is ok although the prices are too high for this quality. The hotel is located too far from everything, including other restaraunts and shops. The offered taxi is too expensive. It is hard to rent a car in the hotel.

Reservation service:

Accommodation and facilities:
Very nice hotel. Peaceful and relaxing. Friendly staff.

Reservation service:

Accommodation and facilities:
Perfect resort to escape the trouble of daily life. Activities outside resort are limited to bus transfer to other beaches. Rooms were clean and the kindness of the staff was outstanding. Our kids enjoyed the pool and beach. Quality of food in hotel was very good, howeever more expensive than in restaurants in Chaweng beach. But overall quite ok. The Family mart convenience store is located 1-2 km walking distance from hotel (they tried to overcharge me 2x). Watch them scanning your purchases!

Reservation service:
Very reliable, safe payment scheme and excellent communication by e-mail. Would definitely book next Thai vacation via Sawadee again. The bus shuttle to/from airport was on time and with 700 THB a bit cheaper than other 3rd party transportation.

Accommodation and facilities:
Excellent resort, beautiful location, and wonderful staff!!! We stayed in one of the Garden Villas and the room was perfect. The resort was clean and very well maintained. We would recommend this resort to anyone looking for a great escape and a relaxing getaway. We can t wait to return!!!

Reservation service:
Fast, efficient, and secure.

Accommodation and facilities:
ห้องใหม่ สะอาด สถานที่ตกแต่งสวย อาหารเช้ามีให้เลือกพอดีๆ ไม่มากไม่น้อยเกินไป ถ้ามีรถยนต์ใช้จะสะดวกมาก เพราะโรงแรมอยู่ไกลจากสนามบิน ท่าเรือ และแหล่งท่องเที่ยวหลักๆ รวมทั้งร้านอาหารบริเวณรอบๆ้ด้วย แต่ก็มีมินิมาร์ทใกล้ๆ ถ้าใครชอบที่พักแบบส่วนตัว คนไม่มาก ไม่ชอบความวุ่นวาย ที่นี่เหมาะกับการรีแรกซ์สุดๆจ้า :D

Reservation service:
บริการดีมากๆ การติดต่อกลับ การจัดการจองห้องพัก รวดเร็ว สะดวก ประทับใจค่ะ :D

Accommodation and facilities:
This is a very nice resort, if you are looking for somewhere that quiet, peaceful and very very friendly service then Coconut Villa Resort & Spa is the perfect place for you. The beach is nice but the sea is very shallow but still enjoyable.

Reservation service:
Very good and very helpful.