Accommodation and facilities:
Very nice and friendly staff. Food leaves a bit to be desired. In general there were few vegetables and in duc and prawn dishes, very little meat. And did not match the price level, which was higher that in the town. Location is lovely and very peace full. The staff was very helpful. Half of the sun beds was old and in need of replacement. However, never crowded on the beach or by the pool. In general, we were very happy and satisfied with our 2 weeks stay.

Reservation service:
Friendly and helpful. By mistake, I had double booked the room. The sawadee made me aware and corrected my mistake immediately.

Accommodation and facilities:
Great service, perfect for couples and parents with children. Only one disadvantage: No good infrastructure, car or motorbike needed.

Reservation service:

Accommodation and facilities:
good place for honeymooners and families, to far away from everything, a very good place for relax, only thai food can eat here, kitchenboss cannot copy european food.

Reservation service:

Accommodation and facilities:
The hotel staffs should learn how to orientate guests with the facilities provided. On the day of arrival on 2/10/2012, at approx 12noon Thai time, we were greeted by the smiling staffs with refreshing welcome mocktail. Since it is only 12noon, we headed to our room, getting ready for late lunch and shopping at about 4pm. We went to ask about car rental since the hotel is tucked away from town. Only then, the hotel staffs started to tell us about free shuttle van service. It takes turn to Chaweng, Lamai, Nathon & (another location), daily at 2pm. We were surprised that it was not brought to our attention as we arrived at the hotel. We would have rushed for the free ride. Since we have missed it, we paid THB700 to Lamai. It also didnt cross our mind to ask where s the shuttle van s pickup point at Lamai, as it turned midnite at Lamai anyways, we paid another THB800 back to the hotel. Second day comes, we boarded the free ride to Chaweng at 2pm. As we arrived at destination, we double checked with the driver on the picked up time whether it is 8pm. He confirmed YES. We spent time until 7.45pm and bought McDonalds (cost us about THB300!)back for dinner but came to realise the van is nowhere to be seen at the pickup point. We waited till about 9pm and called the hotel. They were not helpful and the communication was bad. We cant understand their English at all! Frustrated and tired, we asked for cab fare reimbursement since it was their driver s mistake in confirming the wrong pickup time with us. The hotel staff insist that they will not reimburse the cab fare and will not arrange for a (cheaper rate) cab to pick us up. They simply said the pickup time is clearly stated on the schedule at the hotel and there are alot of cabs in Chaweng. You can take any . We ended up spending THB900 since the hotel is such faroff town. We were very angry but we let it go since there is not point arguing with the staffs who do not understand English well. We demand for some sort of a compensation as we are really dissatisfied with the treatment! Also, we air polution is very bad at around the hotel as there were open fire burning at around coconut trees surrounding the hotel. Supposedly enjoying fresh air away from town, we ended up inhaling toxicated air daily!!

Reservation service:

Accommodation and facilities:
The service was wonderful and food was fancy. I am very satisfied with all facilities but the place is a little remote . The shuttle bus runs every two hours for a famous sites but if you three times a day, it will be more wondeful.

Reservation service:
It s wonderful.