Accommodation and facilities:
Excellent location and lovely rooms, but very bad service and food.

Reservation service:
Excellent booking with Ms Bee, thank you

Accommodation and facilities:
comfortable place，has own private beach, good to have relax

Reservation service:
easy to process and email reply in time

Accommodation and facilities:
Die Lage des Hotels ist grandios. Der zum Hotel zugehörige Strand bestehend aus feinstem weißen Sand und türkisblauem Meer sind ein Traum. Auch die Anlage passt sich sehr schön ins Landschaftsbild ein. Diese Gegebenheiten werden vom Haad Tien leider bis auf den letzten Tropfen ausgequetscht. Darunter leiden viele Dinge. Angefangen bei der Sauberkeit der Zimmer über die Fubktionsweise des Internet.... Den Höhepunkt der Unzulänglichkeiten bildet allerdings die Unfreundlichkeit des Personals. Die Angestellten der Rezeption sprechen miserabel englisch behandeln einen zudem wie den letzten Bittsteller. Wenn man mit einer Frage an die Rezeption herantritt wird man erstmal zur Kasse gebeten...ein einfacher Wechsel des Zimmers nimmt einen ganzen Tag im Anspruch und man muss nicht nur einmal sondern hundertmal nachfragen ob sich was getan hat und wird dann nur wieder mit der Aussage vertröstet, dass es sich noch um 3 Stunden verschiebt! DAS ist sicher nicht das, was man von einem 4 Sterne Resort erwartet. Auch der neu errichtete Beach Club wird keine Qualitätssteigerung nach sich ziehen zumal der Strand schon mit den Gästen des Resorts absolut an seine Aufnahmekapazitäten stößt! Die Zimmer des BC sind sehr stilvoll gestaltet. Leider stank es im Bad unserer Zimmer bestialisch nach Kloake und die Verbindungstür zum Nachbarzimmer ist so dünn, dass man jedes Wort des Nachbarn versteht... Fazit: wer Ruhe sucht ist hier (noch) gut aufgehoben. Wer allerdings die Grundzüge eines Servicegedanken erwartet sollte hier niemals hinfahren. Er wird sehr unangenehm enttäuscht werden!

Reservation service:

Accommodation and facilities:
Hotel located on a nice location, very private. Castaway Beach Villa is highly recommended. I stayed in Room 210, it s just on the beach and 5 steps to the sea. Great! The only problem was the bathroom door is so clear, which make it a little uncomfortable if you are travelling with friends. We have to use beach towels to cover it up. But if you are couple, this wouldn t be a problem.

Reservation service:
Great service and reliable

Accommodation and facilities:
房间很好，就是接待中心工作人员对待欧美客人明显比对中国客人热情，让人感觉很不好。

Reservation service:
good

Accommodation and facilities:
wonderful beach and verry good food

Reservation service:

Accommodation and facilities:
It s a paradise. If you want to relax and have a quiet and beautiful location Haad Tien s the place to go. Service is good, staff is so nice, the surrounding is just beautiful. They work in the garden tirelessly. Breakfast is good. We ate most nights at the restaurant and had cocktails at the beach bar. Water is so beautiful and calm - perfect for swimming. We stayed in the hideaway villa 113, the outdoor furniture is not the most comfortable there but for being outside the beach is the best place to go anyway. We had a little hassle with pick up as they were waiting at the other port and didn t write it in the response email, but we found out and all was good in the end. One night we went to the city with the shuttle bus but were glad to return after a few hours (which was too long in my opinion). The experience was really good. Would definitely go back!

Reservation service:
All went well

Accommodation and facilities:
Personnel réception très désagréable et plage peu propre À part ça l hôtel est parfait, piscine et chambres superbes, bar et cocktails excellents

Reservation service:

Accommodation and facilities:
Paradise! Beautiful location, lovely staff and very friendly and professional welcome. The food was good, the cocktails superb, and a big thank you to John, the manager, for his interest in the well-being of his clients.

Reservation service:

Accommodation and facilities:
A true paradise. The resort is beautiful, the staff friendly and helpful, the beach is like a picture postcard and the hut was just perfect, clean and comfortable. My only issue would be that the resort advertises the beach as being private. It is not, all the beaches in Thailand are public. Therefore many vistiors from other resorts come to the bay and beach. It sometimes becomes very crowded.

Reservation service:
Very efficient. No problems

Accommodation and facilities:
I stayed at Haad Tien with my girlfriend and two of our friends and we all agreed it was fantastic! We were picked up from the ferry jetty by some of the staff who carried our bags and dropped us to Haad Tien s front desk. We were greeted there with cold drinks and booked into our rooms quickly...with a free upgrade in rooms! The Getaway room was super clean, air-conditioned and very nice to stay in, although the cloth partition between the bedroom/toilet was a bit thin! The rooms are cleaned each day and if you need a break, they have plenty of TV channels and a big range of free DVDs. The pool is as good as it looks in the photos and we spent many hours beside the pool and beach bar meeting the very happy and welcoming staff and enjoying the food and cheap drinks. They provide kayaks for exploring the island and snorkels for exploring the coral just off the Haad Tien beach. The food at the restaurant at night was affordable and delicious. There is also a massage facility at the resort, but it is much cheaper to go into town for this – the resort runs a free shuttle 3 times a day into town. However, I think the best part was meeting the wonderful staff. They were all such delightful people and made our stay fantastic. I highly recommend Haad Tien.

Reservation service:

Accommodation and facilities:
the resort is fantastic.. The castaway villas are the best ( espocially 210-215)

Reservation service:
everything works well ..